Privacy Policy

1. Introduction

At iFibre, we are committed to protecting the privacy of our customers and website users. This Privacy Policy explains how we collect, use, disclose, store and safeguard personal information when you use our broadband, mobile and related services.

2. Information We Collect

Depending on the services you use and how you interact with us, we may collect:

• Account information: name, installation or delivery address, email address, phone number and account details.
• Service information: selected products, service status, installation details, support history and billing-related records.
• Usage and performance information: service usage statistics, mobile data usage and technical performance information used to operate and improve our services.
• Device and technical information: IP addresses, device type, browser information and operating-system information used for security, diagnostics and support.
• Customer-support interactions: emails, support requests, call records and other communications with iFibre.

3. How We Use Your Information

We use personal information where reasonably necessary to:

• Set up, provision, manage and support your account and services.
• Confirm service availability, coordinate activation and communicate order progress.
• Administer billing, payments, account records and fraud-prevention processes.
• Maintain network performance, service reliability and information security.
• Respond to enquiries, provide customer support and improve customer experience.
• Meet legal, regulatory, accounting and operational obligations.

4. Sharing Your Information

We do not sell your personal information. We may disclose information only where reasonably required to deliver or administer our services, including:

• To trusted network, installation, payment, technology and support providers acting on our behalf.
• Where disclosure is required or authorised by law, regulation, court order or lawful process.
• Where necessary to protect iFibre, our customers, our systems or another person's safety or legal rights.

Where third parties process personal information for iFibre, we expect them to use it only for the agreed purpose and to apply appropriate safeguards.

5. Data Security

We use administrative, technical and operational safeguards designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. No internet-connected system is completely risk-free, but we regularly review our controls and take reasonable steps to maintain appropriate security.

6. Retention of Data

We retain personal information for as long as it is reasonably required to provide services, maintain business and customer records, resolve disputes, meet legal obligations and protect legitimate interests. Information that is no longer required is securely deleted, anonymised or otherwise managed in accordance with our retention practices.

7. Your Rights

Subject to applicable New Zealand law, you may ask us to:

• Confirm whether we hold personal information about you.
• Provide access to personal information we hold about you.
• Correct information that is inaccurate, incomplete or out of date.
• Update your communication preferences or opt out of marketing communications.
• Consider a request to delete information where we are not legally or operationally required to retain it.

8. Cookies and Tracking

Our website may use cookies and similar technologies to operate essential features, understand website performance and improve the user experience. You can manage cookie settings through your browser, although disabling some cookies may affect website functionality.

9. Updates to this Policy

We may update this Privacy Policy to reflect changes to our services, systems, legal obligations or privacy practices. The latest version will be published on this website. Material changes may also be communicated through an appropriate customer channel.

10. Contact Us

For privacy questions, access or correction requests, or concerns about how your information has been handled, contact iFibre: